Need Technical Support?
Our YouTransactor support team can help you find answer, diagnose a device or set up a repair.
Tranquility
Before sending us any repair request, contact our experts to have a first level diagnosis.
+33 1 7805 4906
If the online diagnostic requires your devices to be repaired or analyzed further, please kindly follow the support procedure described hereunder.
Return Procedure
STEP 1
PACK YOUR DEVICES
Follow carefully all instructions hereunder to ensure our Technical Team will be able to successfully process your repair request:
- Do not return any accessories
- Leave the battery inside its terminal
- Pack your terminal individually in bubble pack packaging
- Immobilize each terminal inside the cardboard to avoid damages during transport.
- Place a maximum of 10 products per cardboard box
STEP 2
GET YOUR RMA
REQUEST NUMBER
Fill in the following form with your client ID, device information and a description of the breakdown to get your RMA request number.
STEP 3
RETURN YOUR DEVICES
Print your RMA number and insert it in the cardboard box.
Send your device(s) to the following address:
YouTransactor
Service SAV
32, rue Brancion
75015 Paris,
France
Phone : +33 1 7805 4906
Notice: Diagnosis is charged 60€ for products with “No trouble found” or broken by customer
RMA status
